Continuous Reliability & SLA Support

Ongoing Software Support & System Maintenance

Keep your applications secure, reliable and optimized with ongoing software support, maintenance, monitoring, enhancements and performance improvements.

IDEAL FOR

Production Web & MobileMission-Critical SystemsHigh-Availability SaaSE-Commerce StoresSMEs & StartupsEnterprisesOverseas ClientsFast-Paced Founders

What We Do

End-to-End Reliability & Support

One partner covering strategy, build, cloud, security, quality, and support.

24/7 Proactive System Monitoring

Real-time health monitoring of applications, cloud infrastructure, and databases with automated alerts before outages affect users.

  • Automated uptime & latency alerts
  • Log aggregation & error tracking (Sentry)
  • Proactive incident management

Guaranteed Response SLAs

Tiered SLA response times ensuring urgent P1 production issues are acknowledged and resolved rapidly by senior engineers.

  • L1, L2, and L3 technical support
  • Guaranteed 15-minute P1 response options
  • Dedicated private Slack/Teams communication

Security Patches & Vulnerability Fixes

Regular security audits, CVE vulnerability patching, and third-party library updates to protect your data and compliance.

  • Automated Dependabot / Snyk triage
  • SSL/TLS certificate renewal management
  • Quarterly penetration test follow-ups

Continuous Performance Optimization

Ongoing database indexing, memory leak detection, asset compression, and backend refactoring to keep software snappy.

  • Database vacuuming & index maintenance
  • Core Web Vitals monitoring
  • Cloud resource auto-scaling tuning

Continuous Feature Enhancements

Dedicate monthly hours toward customer-requested enhancements, minor feature additions, and workflow updates.

  • Monthly backlog prioritization
  • Fast turnaround for UI tweaks
  • Regression-tested deployments

Automated Backups & Disaster Recovery

Multi-region backup verification, point-in-time recovery simulations, and failover testing for maximum business continuity.

  • Automated encrypted daily snapshots
  • Regular disaster recovery drills
  • Verified Recovery Time Objectives (RTO)

Why Choose Dplanck?

The Standards We Stand By

Senior engineering, enterprise rigor, and transparent collaboration.

Technology Stack

Tools & Frameworks We Leverage

DatadogPrometheusGrafanaSentryAWS CloudWatchDockerKubernetesPostgreSQLGitHub ActionsJira

Clarity & Confidence

Frequently Asked Questions

Key considerations regarding our technical execution and delivery models.

Can you maintain code that was developed by another agency or internal team?

Yes. We perform an initial code audit and onboarding sprint to familiarize our engineers with your codebase and setup monitoring before taking over maintenance.

What support tiers and hours are available?

We offer flexible plans ranging from 20 to 160+ dedicated hours per month, including 24/7 on-call emergency response for critical systems.

Ready to Accelerate Your Technology Roadmap?

Schedule a technical consultation with our engineering leads to discuss your requirements.